Privacy Policy

1. Information We Collect

When you visit or make a purchase from [www.westyn.co.in], we may collect the following information:

  • Name, contact details, shipping address

  • Email address and phone number

  • Payment information (processed securely)

  • Order history and preferences

  • IP address, browser type, and device data (for analytics)

2. How We Use Your Information

We use your data to:

  • Process orders and payments

  • Deliver products and provide customer support

  • Improve our website and services

  • Send promotional emails (only with your consent)

3. Data Security

We implement strict security measures to protect your personal information. Your data is stored securely and is not shared with any third parties, except those directly involved in fulfilling your order (e.g., payment gateways, shipping partners).

4. Cookies

Our site uses cookies to enhance your browsing experience and track website performance. You can choose to disable cookies through your browser settings.

5. Your Rights

You have the right to:

  • Access or update your personal information

  • Request deletion of your data

  • Opt out of marketing communications at any time

To make such a request, please contact us at support@westyn.co.in

Shipping & Delivery Policy

  • Processing Time: Orders are usually processed within 24–48 hours after confirmation.

  • Delivery Time: Standard delivery time is 3–7 business days depending on your location.

  • Shipping Charges: Shipping costs are displayed at checkout and may vary based on order value and delivery location.

  • Tracking: You will receive an email or SMS with tracking details once your order is shipped.

Return & Exchange Policy

We want you to love what you wear. If you’re not satisfied, we offer a 3-day return or exchange window under the following conditions:

Eligible Returns

  • Items must be unused, unwashed, and in original packaging

  • Returns must be initiated within 3 days of delivery

  • Not applicable to customized or bulk orders

Non-Returnable Items

  • Customized prints or special orders

  • Products showing signs of use or damage

How to Request a Return

  1. Email us at support@westyn.co.in with your order ID and reason for return

  2. Our team will guide you through the return process

  3. Once the product is received and inspected, we will initiate a refund or exchange

Return shipping cost is the customer’s responsibility unless the item was defective or incorrect.

Contact Information

If you have any questions or concerns regarding our policies, please contact:

WESTYN (Owned by Envox Ecom Private Limited)
📧 Email: support@westyn.co.in
📞 Phone: +91 63577-72972
📍 Address: E-4, Gujarat Garment Estate, Nr. Institute of Hotel Management, Gandhinagar, Gujarat, 382421